Payments and Exchange/Returns Policy
Our shipping rates online are for US customers only. Please call or e-mail us for quotes and information regarding international postage and handling rates. Payment with Debit Cards East Coast Embroidery and Alerion Express strongly strongly suggests that you use a credit card for transactions instead of a debit card. If you choose to use a debit card, a funds authorization will show on your on-line statement followed within about one day by the actual charge. using a debit card could tie up funds until the transaction is complete. East Coast Embroidery and Alerion Express will not be responsible for overdraft charges incurred. Exchanges and Returns Ship back returns to East Coast Embroidery, 375 Waterman Avenue, East Providence, RI 02914 Attn: Returns Dept. Please include a copy of your invoice, a daytime phone number and a note clearly stating the action to be taken and what is wrong with the product. Please return items as they were delivered. Items returned without tags will incur a $15 repackaging fee. Items returned within 30 days of purchase will receive a full refund in the original method of payment. Orders returned after 30 days will receive a gift card. Please contact customer service for more details. |